FIX Network Analyst, Charles River Development, Officer

at  State Street Corporation

FIX Network Analyst, Charles River Development, Officer
A senior staff position responsible for implementing, testing, certifying, and problem support/resolution of FIX Connections for Charles River Network Clients.

REQUIREMENTS:

• In depth experience in all aspects of FIX (Financial Information eXchange) - capabilities, configuration, testing, certification, troubleshooting, industry trends.
• Proven ability to work in a mission critical operations and support environment.
• Good overall knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN).
• Proven ability to partner with various internal departments to deliver superior customer service.
• Periodic off-hours support.
• Working hours -

QUALIFICATIONS:

• Minimum of 5 years experience in the securities trading industry and minimum of 3 years experience with FIX administration and support.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• A background in portfolio management and trading system applications is preferred.

• Sustaining a “five nines” level of availability for Charles River Network Clients.
• Working with Clients, internal Charles River colleagues, and network vendor(s) to perform the following service-related functions:
• Requirements solicitation, Design, and provisioning of FIX Order Flow
• Testing and certification
• Go-live implementation
• On-going changes and enhancements
• Problem troubleshooting, support, and resolution
• Occasional pre-sales support
• Escalation point for FIX Support (Level 1) Support Desk
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Network Clients
• Participation in the development and on-going refinement, enhancement and continuous process improvement of all operational support procedures essential to the cost-effective delivery of network services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of network services.