FIX Support Analyst, Charles River Development, Senior Associate

at  State Street Corporation

SUMMARY:

This is a staff position responsible for first line, production support and problem/resolution for Charles River Network clients.

REQUIREMENTS:

• Bachelor’s degree in finance, economics, or equivalent field
• Minimum of 1 year experience with FIX administration and support
• 3 years in the securities trading industry is preferred
• Background in portfolio management and trading system applications is preferred
• Proven ability to work in a mission critical operations and support environment
• Some high-level knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN) is preferred
• Aptitude for technical troubleshooting
• Excellent customer service skills; attention to detail; and interpersonal, verbal, and written communication skills
• Ability to partner with various internal departments to deliver superior customer service
• Working Hours - 12pm - 8pm local Ireland

• Support team efforts to sustain a “five nines” level of availability for Charles River Network Clients
• Coordinate with clients, internal Charles River colleagues, and network vendor(s) to facilitate the following service-related functions:
• problem troubleshooting, support, and resolution
• on-going changes and enhancement requests
• for straightforward situations, perform the tasks.
• departmental procedures to ensure timely, high-quality delivery of service to Charles River Network clients
• Ensure all Network Services database information and documentation is accurate and current