Fixed Operations Manager

at  Dilawri Group of Companies Saskatchewan Region

ABOUT US

Dilawri Group of Companies represents 77+ dealerships nationwide with 8 dealerships and the Collision Centre in Regina! Dilawri Group offers a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, training, solid pay plans, benefits and perks including employee incentives on vehicle purchases, parts, and service.

QUALIFICATIONS:

• 2-4 years of experience with a high-volume Fixed Operations department
• Excellent customer service skills ensuring that the service team performs effectively and that customers are satisfied
• Up-to-date knowledge of the operation, maintenance, and repair of most domestic and imported cars
• Excellent people management skills: demonstrating an ability to organize the work, deliver excellent customer service, commanding the respect of the team while remaining well liked and effective
• Excellent written and oral communication skills
• Organizational ability and attention to detail
• Proficient computer skills
• Experience with CDK, and easily adapts to new software platforms
• Saskatchewan Driver’s License and clean driving record
  If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.
  Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

RESPONSIBILITIES:

• Supervise, direct, and lead all aspects of the Service and Parts Departments and their operations
• Maintain a high profitability in all areas and keep all departmental expenses under strict control
• Monitor and maintain all manufacturer warranty programs for high profit and claim accuracy
• Maintain high Customer Satisfaction Index (CSI) percentage rating at all times

RESPONSIBILITIES RELATED TO SERVICE:

• Plan departmental objectives, jointly with the General Manager, Service and Parts Managers
• Prepare and manage the annual operating budgets of the Service and Parts Departments
• Develop and implement a marketing plan to solicit new customers and maximize retention of existing customers
• Keep abreast of federal and provincial regulations and municipal bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc.; understands and observes them
• Be familiar with, and apply, the manufacturer’s warranty conditions and policies
• Examine the rules applying to warranty policy, understand and implement guidelines with regard to warranties, see that claims are appropriately processed and forward details and clarifications on the warranties to customers
• Maintain a top-quality repair service and reduce returns to the shop; intermittently check work performed, to ensure that it meets strict quality standards
• Keep up to date on new equipment and tools, and makes purchasing recommendations
• Prepare lists of labour costs for the more routine maintenance jobs

RESPONSIBILITIES RELATED TO PARTS:

• Maintain inventory control including purchasing, selling, and stocking, pricing and counting parts
• Maintain proper and legal practices in receipting, costing, and selling
• Maintain and track marketing, merchandising and promotional programs
• Track and prepare regular and thorough obsolescence and core returns
• Ensure that aged inventory levels remain very low Conduct regular physical inventory counts to maintain accuracy
• Understand and comply with all manufacturer warranty ordering and return policies
• Every month, follow-up, calculate and record the dollar value of urgent orders and the cumulative value of the resulting losses due to obsolescence
• Manage the purchase of parts from sources other than the manufacturer
• Establish parameters for price setting which generate sufficient gross profit to produce satisfactory profits for each category of customer
• Reconcile the inventory and sends a copy to accounting at the end of the month
• At the end of the month, provide the Accounting Department with information on appreciation and depreciation
• Prepare lists of labour costs for the more routine maintenance jobs
• Negotiate best prices when purchasing from any vendor and take advantage of all manufacturer discount-purchasing programs
• Every month, follow-up, calculate and record the dollar value of exceptional orders and the additional cost of the resulting sales