Flight Services Executive

at  Air Charter Service

Company Description
Air Charter Service was established in 1990 in the basement of our chairman’s home. Not only do we offer aircraft charters in the private, group and cargo sectors, but also further services such as on-board couriers, holiday packages and concierge services. We’re not just the largest charter brokerage in the world, but also the largest charter family, holding those same values that started this business at the core of everything we do.

Job Description

• Support brokers across the APAC region in coordinating and customizing flight details with the airlines, clients, and handing agents to ensure smooth and efficient operations
• Coordinate all operational aspects of charter flights including all necessary steps from flight confirmation to flight completion
• Ensure all passengers and airline information is accurate and correct
• Verify catering and requested amenities have been delivered
• Check the aircraft cabin is well presented before boarding (ie. Branding)
• Assist with flight repping or riding where required
• Monitor service quality from suppliers and promptly identify areas for improvement
• Actively participate in change management activities, including ensuring that improvements or new initiates are effectively delivered
• Collaborate with brokers and other relevant stakeholders to identify opportunities for personalized service

QUALIFICATIONS

• Demonstrated achievement in customer service logistic within multi-disciplined environment
• Broad experience in a customer-facing role, with the ability to build relationships at all levels of an organization
• Excellent administrative and computer proficiency skills
• Strong organizational and time management abilities
• Exceptional communication and interpersonal skills
• Proven problem-solving and decision-making capabilities
• Ability to thrive in last-minute, stressful situations
• Meticulous attention to detail
• Customer service-oriented mindset
• Require to work on weekends and outside of standard business hours
  Additional Information

Please refer the Job description for details