FLM - Lines

at  Hydro One Networks Inc

49584 - Peterborough - Regular -
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

Performance Management includes activities which ensure that goals are being consistently met in an effective and efficient manner. You will be accountable for:

• Coaching & mentoring of all staff
• Assessing and monitoring apprentice work practices, initiate sponsor/mentor training program, implement and follow process for all apprentices to confirm progression/development (as per accountability tracker)
• Ensuring Apprentice log books are reviewed and signed off as required
• Staff development including supporting senior management with succession planning
• Performance improvement plans (including issuance of letters of expectation)
• Support Customer Operations Manager in the discipline process
• Manage Care Management process (absence greater than 5 days)
• Support Customer Operations Manager in Code of Conduct matters including investigations
• Investigate and action failure to meet identified metrics (e.g. OEB, 2204, DX reliability, unit cost, WSO, job planning review
• Administrative duties as assigned by Customer Operations Manager
• Confirm duty log status books are up to date for all employees
• Ensuring all H1 rules and applicable regulations are being followed without exception and immediately identifying any con-conformance and recommended action

Work Execution is the capacity to complete assigned tasks and responsibilities to specified standards within a certain timeframe. This is about “making it happen”. You will be accountable for:

• Completing Job reviews to confirm cost & labour hours, equipment to confirm accuracy of estimate
• Ensuring job plans are detailed and thorough
• Manage Relationships with Contractors, monitor contractor work performance – escalate to Field Business Centre where work is not performed as prescribed
• Co-coordinating minimal outages/outage length - affecting our customers - where possible. Bundling work to take advantage of outage timeframe
• Ensuring work is completed in accordance with regulation 2204 through field visits and audits
• Completion of incident reporting through EHSM and immediate notification to COM or delegate
• Working effectively with other LOB’s to complete work (TX, Stations, etc.)
• Monitoring crew requirements for storm response in areas of accountability
• Storm response & ops dispatch for areas of accountability
• Recommend crew size and personnel classifications for the effective fulfillment of the work
• Manage requests for resources to ensure optimal utilization (e.g. fleet, staff, tools & equipment, facilities etc.)
• Engage in the repair and minor maintenance of quantities of equipment such as fleets of vehicles, boats and/or work equipment. Accountable to ensure all inspections for all pieces of equipment are up to date.
• Approvals (time reporting, SAP, MC, FR clothing etc.)
• Authorization of Expense Reports and other personnel forms as delegated.
• Coordinating and ensuring completion of adequate training for subordinates, administer pay and personnel matters
• Addressing facility issues with BGIS - as required
• Providing recommendations to the Customer Operations Manager on resourcing levels to meet work program
• Ensuring complex jobs are appropriately planned to ensure work execution on time and on budget
• Effectively monitor work program for applicable operation centre is completed on time and on budge

Health & Safety is an organized effort and procedure for identifying workplace hazards and reducing incidents and exposure to harmful situations. It includes training of personnel in accident prevention, accident response, emergency preparedness and use of protective clothing and equipment. You will be accountable for:

• Understanding Corporate Safety Rules, Occupational Health and Safety Act and legislative requirements, Work Protection Code, environmental issues affecting the Corporation.
• Participate in/ensure compliance to all HSEMS and OSHAS 18001 Audit requirements
• Make certain that monthly safety meetings are completed - and that staff unable to attend are provided with safety meeting discussions/presentations and signed off.
• Conduct monthly health and safety meetings
• Confirm weekly, monthly & annual inspections, audits and assessments are completed.
• Update Operational Tracker as required.
• Confirm all mandatory training is completed
• Make certain all H&S policies are understood and adhered to
• Ensure work is completed in accordance with all applicable safety regulations through regular field visits and the WSO process and all corrective actions/deficiencies are addressed at that time. Supplement safety programs accordingly
• Support COM with incident investigations as required
• Conduct H&S facility inspections. Prepare for and participate in all Audit requests.
• Make certain that the Safety Basics form is complete after every incident and sent to COM, Superintendent, Director, Safety Prime and Sr. Health and Safety Advisor
• Monitor and confirm all staff are wearing H1 approved PPE provided and purchasing only H1 approved equipmen

Customer Service is the act of taking care of the customer’s needs by providing and delivering professional, high quality service and assistance before, during and after the customers’ requirements are met. You will be accountable for discussions, issue resolution and problem solving for issues related to:

• Customer escalations for new services, service upgrades, expansions, betterments
• Customer complaints are logged in the appropriate SharePoint site.
• Liaise with municipalities, road authorities, LDC’s and other external 3rd parties as requested
• Communicate and cooperate with TX, Large Distribution Customers/Accounts regarding outages, power restoration, direct other inquiries to applicable Account Executive – Customer Solutions.
• Respond to CCC inquirie