Float Clinical Team Coordinator/ Pathway Administrator

at  University College London Hospitals NHS Foundation Trust

We are looking for a Float Clinical Team Coordinator/Pathway Administrator to provide support to our Oncology teams, ensuring a high-quality administrative support service.
The individual will be responsible for patient pathways from referral registration to clinic management and provide administrative support to their clinical teams. Will provide a single point of contact in communication with patients, relatives, GPs and other external hospital staff/tertiary referrers. They will frequently liaise with a range of staff internally across the Trust, with partner and external NHS Trusts as some of the daily duties.
The expectation of this role is to provide cross cover within all the tumour groups in Oncology (e.g. Lung, Sarcoma, Head and Neck, Thyroid, Gynaecology, GI, Lymphoma, Lymphoedema, Breast, Urology, Skin) ensuring that the service provided meets the needs of senior departmental staff at all times.
They will provide cross cover with the other Clinical Team Coordinators/PAs during times of leave and heavy workload commitment, ensuring that the service provided meets the needs of the Department at all times.
Previous PA/coordination experience, good verbal and written communication skills and experience of working in a healthcare setting is essential. An individual who has excellent knowledge of our hospital system, EPIC
We are looking for enthusiastic, bright, hardworking, and self-motivated individuals who enjoy working in a busy and multi-disciplinary team environment!

The Clinical Team Co-ordinator/PA is responsible for the following functions: -

• Supervising a team of Administrative staff to deliver high quality administrative and project support services to the Division, as required.
• Providing a point of contact between the multi-disciplinary teams and their colleagues, patients, relatives and GPs.
• Be responsible for all correspondence for their multi-disciplinary clinical team(s), in connection with both inpatient and outpatient treatment.
• Acting as a source of advice and support for troubleshooting non-routine matters or resolving initial complaints.
• Supporting the clinical and administrative teams to provide a positive patient experience.
• Supporting and providing cross cover for all administrative areas across the Division when required so that all areas are sufficiently staffed to provide a consistently high level of patient satisfaction.
• Assisting the Administration Manager with the analysis of team performance information and delivering targets
• Assisting the Administration Manager with monitoring quality control measures and service improvement initiatives.
• Assisting the Administration Manager with the management and monitoring of outpatient access targets and being proactive in managing initiatives to create capacity in order that targets are met.
• Embedding good working practices and supporting the clinical and administrative teams to provide a positive patient experience.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust

• In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.

UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England

• Supervising a team of Administrative staff to deliver high quality administrative and project support services to the Division, as required.
• Providing a point of contact between the multi-disciplinary teams and their colleagues, patients, relatives and GPs.
• Be responsible for all correspondence for their multi-disciplinary clinical team(s), in connection with both inpatient and outpatient treatment.
• Acting as a source of advice and support for troubleshooting non-routine matters or resolving initial complaints.
• Supporting the clinical and administrative teams to provide a positive patient experience.
• Supporting and providing cross cover for all administrative areas across the Division when required so that all areas are sufficiently staffed to provide a consistently high level of patient satisfaction.
• Assisting the Administration Manager with the analysis of team performance information and delivering targets
• Assisting the Administration Manager with monitoring quality control measures and service improvement initiatives.
• Assisting the Administration Manager with the management and monitoring of outpatient access targets and being proactive in managing initiatives to create capacity in order that targets are met.
• Embedding good working practices and supporting the clinical and administrative teams to provide a positive patient experience