Floor Manager - AP Restaurant

at  AP

We are looking for a FLOOR MANAGER to join our FOH team!!!
The FLOOR MANAGER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the FLOOR MANAGER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant.

SKILLS AND QUALIFICATIONS:

• 2 years’ experience in the field as a Manager or Supervisor, in a similar environment
• Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
• Sommelier accreditation or wine education is also an asset
• Strong leadership abilities; a positive outlook; passion for “the biz”
• Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail
• Solid communication skills, verbal, written and presentation
• Strong work ethic and self-motivated; high degree of integrity
• Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment

• Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service
• Recruit, train, orient Front of House staff; oversee continual training and performance management
• Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team
• Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers
• Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
• Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery