Floor Manager (Chinese)

at  Alpha Mead Group

Company Description
Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management and Real Estate Financing Services.

Job Description

• Manage all communication with employees before and after conferences and finalize all deals in the company.
• Manage the day-to-day activities of the assigned floor in a professional way and with high availability.
• Monitor the visitor’s registration as they visit the facility
• Investigate all issues on the floor and assist in resolving all issues that may arise for the management team and working staff.
• Analyze and identify growth for all projects at workstations and ensure high-quality service.
• Check in and keep personal belongings and luggage for visitors or business travelers.
• Ensure the health and environmental supervision and security management of the responsible area
• Assist with staff queries both in person, by email, or via telephone alterations to reservations, etc
• Conduct regular floor walks to ensure brand standards are maintained at all times in terms of cleanliness, maintenance, and replenishment
• Solely responsible for receiving express and documents.
• Complete the daily work log and complete the assigned tasks.
• Monitor work and maintain an efficient rapport between floor employees and the directors’ board.
• Assist in receiving and introducing important customer meetings on the floor.
• Receive all kinds of complaints and send the complaint summary to the department.
• Inspect all assigned rooms for cleanliness and repair works
• Execute other duties as directed by the Facility Manager

QUALIFICATIONS

• First degree from any reputable institution
• Minimum of 4 years of experience working in a client-facing role.
• Experience working in a hospitality industry
• Candidate must be able to communicate fluently in Chinese
• Have a good professional image and temperament, and understand basic reception etiquette.
• Be familiar with the work processes related to administration and office management, and have good communication, coordination, and organization skills.
• Proficient in using Microsoft Office application
• Good customer service skills
• Proactiveness in resolving issues
• Good compressive resistance.

Please refer the Job description for details