Floor Manager

at  COS

Job Description
As a Floor Manager with COS, you will be responsible for delivering the best customer experience that contributes to the store sales and profit. In this role, you are in charge of the performance of a department while leading a team of Sales Advisors to run the departments in the most effective way. By collaborating across the Store Team, you secure direct and indirect customer service and create a genuine, personalized, inspiring, and friendly shopping experience.

• Offering customers a high level of service, through styling advice, product knowledge and store experience
• Analysing selling information and working with the store manager, maximise the sales performance of your department
• Leading a team of sales assistants to achieve excellent standards of service.
• Supporting recruitment and ensure introduction and training to new starters are carried out
• Assisting the store manager in identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Being a COS brand ambassador and providing the best experience for our customers.
• Stepping into the role of Store Manager in their absence
  Qualifications
  To be successful in the role as Floor Manager, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are flexible and able to adjust to changing circumstances and customer needs. We also believe you can take initiatives and independently in a quick and effective way address business needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.

What you need to Succeed:

• Minimum 1-year management experience within a retail environment.
• Excellent communication skills and the ability to lead, train and develop a team
• Customer focused
• Self-motivated & positive
• Adaptable
• A genuine interest in others
• Open to learn about and sell our products
• Excellent planning and organisational skills
• Good analytical and problem-solving abilities
• Excellent commercial abilities and interest in fashion, retail.
• Ability to work a flexible schedule including early mornings, weekends and evenings when required

Additional Information
This is a Full -Time position offering 40 hours a week.
Apply by sending in your CV in English as soon as possible, but no later than 05.18.2024. Due to data policies, we only accept applications through the career page.