Floor Manager - The Met

at  The Metropole Hotel

We are looking for an energized & passionate Floor Manager to be a part of taking the Met Restaurant in Metropole Hotel to the next level.

• Manage the activities of the Restaurant area assigned to you to improve & maintain productivity, food quality, service and merchandising to increase volume, sales and profits.
• In conjunction with the Operations Manager manage the administration and operational planning (rota) of the Restaurant department assigned to you.
• Monitoring and ensuring that all Restaurant colleagues observe the correct procedures for taking orders, serving food and beverages, clearing tables and billing guests according to Pembroke Brand standards.
• Work within agreed F&B margins, wage costs and staff productivity, ratio’s, to ensure the efficient running of the Restaurant department
• Conduct regular operational briefings with the Restaurant team to ensure all colleagues are aware of their responsibilities.
• Ensure all Restaurant team members in the areas assigned you receive induction, skills training, regular communication to deliver a highly trained and motivated workforce.
• Take responsibility in conjunction with HR for the recruitment and succession planning of colleagues.
• To ensure all Restaurant areas and colleagues maintain the highest standard of presentation.
• Respond to audits that are done and passed to the hotel & address any outstanding issues accordingly.
• Work continually to improve brand standards and TripAdvisor scores within the Restaurant department.
• Manage and respond to all customer feedback and take appropriate action to rectify any issues.
  The ideal candidate will have strong team development skills, run a tight ship, and most importantly be interested in developing personally and professionally. There is some admin involved, but realistically, this role is primarily guest facing.