Flooring Consultant Part Time

at  The Floor Room

WHO WE ARE

The floor room is a new and exciting brand, created to make the process of buying flooring as enjoyable and inspirational as possible. You’ll find us inside 34 John Lewis stores across the UK, as well as our own flagship store on Tottenham Court Road (right in heart of the high-end home and interior stores/concessions) in central London.

Combining your love of interior décor and a devotion to delivering the standards of customer experience expected by John Lewis customers, as a Flooring Consultant for the floor room, you’ll help their creative dreams become reality.

A typical day might look like this:

• Playing your part in ensuring the store and product samples are impeccably presented both front and back of house.
• Providing helpful advice and guidance in a charming, engaging and relaxed way, whether that’s in store, online or via other communication channels.
• Using your product knowledge and expertise to help customers select the perfect product and services for their interior project, converting enquiries into sales.
• Adapting your approach to offer a bespoke service and gain a detailed understanding of the customer’s project, tastes, and preferences - ultimately ensuring that all customers feel welcome, delighted, and inspired.
• Using your expertise and influence to demonstrate and explain options in line with the customer’s needs and guiding them seamlessly through the sales process.
• Owning your customer’s end-to-end journey; applying attention to detail throughout and ensuring the customer has a smooth and seamless experience from all those involved in turning their creativity into reality.