(fluent English and Spanish) L2 Technical Support Consultant (Colombia)

at  SupportYourApp

PASSIONATE ABOUT THE WORLD OF TECH?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes

WHAT YOU WILL DO:

• Provide exceptional customer support and troubleshooting for online course teams and instructors
• Apply the latest and greatest customer happiness practices
• Advise course teams on best practices and options
• Monitor internal escalation channels
• Work closely with the product and engineering team for bug resolution
• Escalate feature requests
• Provide omni-channel support via calls and emails
• Become a product expert and constantly grow
• Maintain working knowledge of our client’s products and services

WHAT YOU NEED TO SUCCEED IN THIS ROLE:

• Excellent English and Spanish
• General knowledge of coding and web development practices
• Familiarity with debugging HTML, JavaScript, and Python
• At least 3 years of providing customer support and technical troubleshooting for SaaS customers
• Experience in technical support
• Experience with database queries and command line
• Experience with Zendesk, Jira, GitHub
• Excellent business writing and communication skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)