Food and Beverage Manager

at  Mad Monkey Hostels

Responsible for maintaining the bar and restaurant’s revenue, profitability and quality goals. You will ensure the efficient bar and restaurant operation, as well as maintain high production, productivity, quality, and customer service standards. The Bar and Restaurant Manager will promote and grow business, hire and train staff, and ensure that customers are receiving excellent drinks, food and service. You will also manage inventory and resources, plan promotional events, ensure that quality and safety controls are followed, maintain licenses and update vendor contracts, create schedules, set business objectives to increase profits and maximize customer satisfaction. Bar and Restaurant Manager also are able to work with diverse personalities and diffuse tense situations.

• Maintains inventory
• Ensures Bar and Restaurant is well stocked and clean at all times
• Creating effective schedules and quickly resolving conflicts to ensure that the bar and restaurant is well staffed during peak hours
• Manage Bar and Restaurant good image and suggest ways to improve it
• Maintain a fun, safe atmosphere for customers
• Ensuring licenses are updated and in line with current legislation
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Implement policies and protocols that will maintain future bar and restaurant operations
• Train new and current employees on proper customer service practices
• Diffusing tense situations between patrons or team members and customers to prevent possible safety or legal issues, ejecting unruly persons, if needed
• Working with diverse personalities both on team members and customers
• Organize and supervise shifts
• Appraise team members performance and provide feedback to improve productivity
• Setting and enforcing quality and safety controls.
• Planning and taking part in promotional events
• Control operational cost and identify measures to cut waste