Food and Beverage Operations Manager

at  The Fellows House

Job Ref: TFH1185
Branch: The Fellows House
Location: The Fellows House, Cambridge
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 24/04/2024
Closing date: 26/05/2024

CORE REQUIREMENTS:

• Proficient numeracy and literacy skills
• 3 years previous experience of a senior management role in a restaurant or Hotel
• Proven ability to plan menus, manage stock costs effectively and create budgets
• In-depth knowledge of UK Food Hygiene and Health Safety Laws
• Sales and Marketing aptitude

THE FELLOWS HOUSE

An exclusive destination with an inclusive spirit.
Inspired by great university fellows past and present and designed for the discerning clientele of Cambridge and beyond, seeking somewhere to eat, drink and stay in style.
At the Fellows House we are proud to play host to the many people who are drawn to our University city and enjoy creating connections between our team members, our guests and our local community.
The team that work here are like family and genuinely enjoy their jobs. This positive spirit informs our service culture, allowing us to deliver a warm, generous experience for our guests.
Likewise, we are focussed on keeping our neighbours part of day to day life in the hotel, be they university goers, local suppliers or cocktail lovers

THE ROLE

To oversee all Food and Beverage operations in the delivery of an excellent Guest experience and outstanding team performance, resulting in high level rankings across quality and performance metrics.

KEY RESPONSIBILITIES

• Direct and oversee all the hotel Food and Beverage operations including, but not limited to, the Folio Bar Kitchen, The Sage of Cambridge, and Room Service Operations.
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules.
• Monitor profitability and take immediate corrective action when necessary.
• Oversee the regular implementation of food and beverage menus and concept development in The Folio Bar Kitchen, Sage of Cambridge, and Room Service.
• Monitor the appearance, standards and performance of the Food and Beverage team with an emphasis on development, training and teamwork.
• Actively drive growth by generating Sales and Marketing initiatives and leading the implementation of them.
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Contribute to succession planning within the hotel and company.
• Recruit, manage and develop the Food and Beverage team.
• Ensure the department partakes in wider hotel initiatives including Environmental and Community projects.
• Ensure competence and efficient delivery of Hilton Honors loyalty program and ensure full compliance.
• To build a consensus and negotiate mutually beneficial solutions to problems.
• Deliver the product to expected Brand standards and manage the QE process.
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the General Manager.