Food and Beverage Supervisor

at  Panthers Penrith

Panthers Penrith are seeking an enthusiastic, dedicated and customer focused individual to join their friendly team.

ABOUT THE ROLE:

We have an exciting opportunity available for a passionate and energetic individual to be the face of our latest food and beverage outlet. Being part of a collaborative team you will lead our team to create an amazing experience for our members and guests. We are looking for someone who shares our positive ‘can-do’ attitude and is ready to jump straight into the position and make it their own.

YOUR MAIN DUTIES AND RESPONSIBILITIES WOULD INCLUDE, BUT ARE NOT LIMITED TO:

• Maintaining high levels of customer service to our members and guests at all times;
• Managing the day-to-day operations of our food and beverage outlet;
• Shift and staff management including performance management and disciplinary action;
• Assisting employees and customers with any enquiries;
• Ordering of stock;
• Rostering of staff and managing staffing levels;
• Managing conflict resolution and customer complaints;
• Completing Daily Shift Reports and following up on corrective actions;
• Daily cash reconciliation, handling and processing;
• Develop strategies to help drive customer engagement;
• Ensure all areas are presented and cleaned to a high standard at all times;
• Ensuring the comfort and wellbeing of members and guests by ensuring all WHS requirements are being met at all times and;
• Adhering to Panthers policies, procedures and legislative requirements.

TO BE SUCCESSFUL IN THIS ROLE YOU WOULD NEED TO POSSESS THE FOLLOWING:

• At least 2 years’ previous experience in a supervisory or management role within the hospitality industry;
• Fantastic written and verbal communication skills;
• Exceptional shift management and customer service skills;
• Ability to deal with complex situations and make effective business decisions;
• Intermediate computer skills including understanding of Microsoft applications;
• High standard of personal grooming;
• Food, wine and beverage knowledge;
• Current RSA/RCG qualifications;
• Food Safety Supervisor Certificate preferred and;
• Relevant qualifications in Hospitality and/or Management would be advantageous.