Food & Beverage Supervisor, Terra

at  Pursuit Collection

What will be your daily pursuit?:
To support, coach and inspire the food and beverage team to create an unforgettable dining experience.

What skills and experience do you need for this job?:

• Hospitality certification preferred
• Minimum three (3) years’ experience in restaurant operations with supervisory experience
• Proserve and WHIMIS certification
• Excellent knowledge of food & beverage service
• Good knowledge of wine, spirits and beer
• Excellent communication, interpersonal, guest and public relations skills
• Neat and clean in appearance and work habits
• Ability to accept and give direction
• Ability to motivate train and provide on-going coaching
• Be able to work with minimal supervision
• Ability to work within a team
• Positive attitude
• Ability to deal with guest challenges and solve problems as they arise
• Able to work all shifts including split shift

Compensation:
The starting salary for this position is $19.50 per hour.

What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

The Food & Beverage Supervisor under general direction trains and directs frontline staff to perform their duties to Guest Experience standards. Responsibilities include:

• To act as the Location Manager in the absence of the Manager covering vacation and days off
• Preparation and verification of daily cash reports
• Ensuring accurate cash, debit, and credit card transactions
• Involved in the placing of and receiving food orders
• Coordinate food and beverage inventories
• Interacts with customers and maintains the highest level of customer service
• Receive payment for all services provided to the customer
• Listen to and resolve any customer complaints
• Ensure the restaurant area is clean and organized at all times
• Serve tables, bartend as required
• Uphold the high standard of environmental stewardship expected for all employees
• Report all maintenance and repair needs to the Location Manager
• Report and assist the Location Manager with performance management of employees
• Ensure opening and closing checklists are up to date and being used properly daily
• Detailed daily communications; to staff via lineups and on the floor discussion, to leadership via shift pass ons, in addition to daily shift reports outlining the shift in detail
• Motivate staff and have an influential part in in team building and bonding
• Lead GEM and tour functions;
• Printing and advance review of BEO’s
• Setup and service of all events – ensuring no details are missed and the guest experience is seamless
• Completion of GEM and Tour Billing ensuring accuracy and timeliness

What skills and experience do you need for this job?:

• Hospitality certification preferred
• Minimum three (3) years’ experience in restaurant operations with supervisory experience
• Proserve and WHIMIS certification
• Excellent knowledge of food & beverage service
• Good knowledge of wine, spirits and beer
• Excellent communication, interpersonal, guest and public relations skills
• Neat and clean in appearance and work habits
• Ability to accept and give direction
• Ability to motivate train and provide on-going coaching
• Be able to work with minimal supervision
• Ability to work within a team
• Positive attitude
• Ability to deal with guest challenges and solve problems as they arise
• Able to work all shifts including split shifts

What will your work environment be like?:

• Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Closing: