Fort Smith Customer Service Roles

at  Foundever

AT FOUNDEVER™ , EXPERIENCE IS EVERYTHING:

At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, financial services, technical and warranty support, and roadside assistance. All calls are inbound calls only - no cold calling.
Customer Service Representatives will be supporting one of the largest insurance and banking providers in the U.S. and will assist with entry-level banking and financial needs. We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions.

SKILLS, KNOWLEDGE, & ABILITIES:

• Active listening skills, effective verbal and written communication skills
• Ability to solve complex situations, utilizing questioning and deductive reasoning skills
• Demonstrated ability to navigate multiple systems
• High service-aptitude with personal drive to serve/display compassion and empathyWillingness to learn and develop skills to improve your work performance

REQUIREMENTS:

• Must be at least 18 years of age
• Must have a HS Diploma or GED Equivalent
• Preferred 6 months-1 year of relevant work experience
• Must have open availability during hours of operation

Please refer the Job description for details