Fragrance Manager

at  Sephora

OUR MANIFESTO

Our Manifesto At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty.

OUR VALUE PROPOSITION:

We have a powerful culture that fuses aspirations, uniqueness, authenticity and value by each Sephora member:

These are the values:

• Beauty & Beyond: We reimagine beauty by inspiring our customers, empowering people and helping them become the best versions of themselves.
• Creativity Unleashed: We encourage exploration, innovation and having fun.
• Endless Evolution: At Sephora you are empowered to choose your own path and accelerate your growth.
• Boldly Authentic: We celebrate diversity and embrace your unique and winning spirit.

CLIENT EXPERIENCE

• Embody Sephora Attitude and set an example in front of the team.
• Provide support to the team in difficult situations ensuring client’s satisfaction.
• Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.
• Take over floor leadership segments and ensure the floor is always managed and covered.
• Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
• Provide support for the floor manager as an active co-lead.
• Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.
• Inspire the team to use digital tools to deliver customized service.
• Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.
• Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the Fragrance shopping experience.
• Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.

KNOW HOW

• Project an exceptional image and body language in accordance with the guidelines set by Sephora.
• Keep up to date on trends and products.
• Inspire, mentor and coach the team.

TRAINING KNOWLEDGE

• Advanced fragrance knowledge.

EXPERIENCE

• Minimum 5 years of experience in retail with proven successful sales in store.
• Minimum 2 to 3 years experience in team management.
• 3 years in the beauty industry.
• Bachelor’s degree.

As Services Manager, you will be responsible for the customer journey, services and operational service management within the store
Responsible to lead, support, coach, and translating the service vision and plans into tangible actions enabling store leaders and store teas to reach and exceed their service targets.
Build, develop and implement store service plans to maximise sales and KPIs performance