Franchise Business Consultant

at  EverLine Coatings Corporate

JOB BRIEF

EverLine Coatings, a rapidly scaling commercial service franchise brand is looking for an experienced, reliable, and proactive Franchise Business Consultant. Our small but rapidly growing team is in need of a critical field training and support function leader to successfully launch and support our growing franchisee network.

Required Qualifications

• Minimum of three (3) years as Assistant Business Consultant for franchise system OR five (5) years as a successful business owner
• English language fluency is required.
• Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner.
• Must have “the Passion to Serve” Franchisees through consultative skills.
• Ability to present and speak professionally to large groups.
• Proficiency in Google Workspace and SAAS Based CRM’s
• A thorough understanding of the EverLine Coatings ® Operating System.
• An understanding of financial statements, QuickBooks® Online, and general business practices.
• A complete understanding of training venues, resources, and programs
• Proper representation of the company and etiquette while representing EverLine Coatings. EverLine Coatings ® must maintain our status as the most professional company in our industry.
• A professional positive attitude for Franchisees, Team Members, and Colleagues is essential.
• Proven competence in the areas of leadership and academics.
• The ability to work collaboratively with others and fully engage is special projects.
• The ongoing effort to increase knowledge of our industry and support of the Brand

Education

• College degree and/or appropriate work experience which may include prior business ownership, consulting experience, or mid-level or higher management accountability

MAJOR DUTIES AND RESPONSIBILITIES:

• Prepare and complete one-on-one visitation in Franchise territories, complete virtual training sessions, hold area meetings, and complete conference calls regularly to provide training to drive the desired outcomes. These coaching and development sessions will be documented
• Customer Service-As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify and enhance the Franchisee/customer experience, monitor franchisee performance through KPMs, and coach for improvement.
• Key metrics: Average online reviews of 4.5 stars. Maintain a Net Promoter Score of 70 or greater for each assigned Franchise. Achieve targeted Client Key Performance Metrics for the assigned area.
• Revenue Growth- Successfully assessFranchise operations to provide advice and targeted training on a continual basis to maintain EverLine Coatings ' continued track record of competitive performance.
• Actively engage Franchises in annual strategic planning efforts and regular goal-setting practices assisting with a successful growth strategy including marketing development and service line growth.
• Key metric: Achieve a 15% per annum revenue growth assigned with an increase in each service line. Show volume growth for 50% or more of the assigned franchises.
• Profitability- Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend, and cash flow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations.
• Utilize financial data to analyze key metrics while planning immediate and long-term goals.
• Key Metric: Achieve and maintain a 20% net profit margin for the assigned Franchises.
• Management Development- Provide assistance and consultation regarding improving owners’ skill sets in coaching, mentoring, accountability, management, and management development.
• Assist each owner with utilizing the available EverLine Coatings support tools to enable the training and development of their management team.
• Key Metrics: Promote management growth and development by assisting each owner with planning for filling key management positions per the Stages of Development Model. Ensure EverLine Coatings System utilization by achieving the following:
• Staff Development- Provide and ensure each Franchise utilizes the available resources to properly train its staff to assist with customer service, revenue growth, and profitability.
• Assist each assigned owner by monitoring their employees’ developmental processes as needed.
• Key Metric: Assist with a development plan to ensure each employee has a proper Single Sign-On and utilizes the Learning Management System within EverLine Coatings

Additional Responsibilities

• Keep the Vice President of Franchise Operations informed and provide weekly production updates.
• Document Franchise consultation activities within CRM.
• Remain current on new technology as it relates to the business model.
• Conduct regular meetings to provide system updates, and instructional training, and gather feedback with large groups of franchise owners.
• Assist with onboarding and development of franchise owners, inclusive of resales, new sales, and/or territory expansions.
• Adapt to franchise needs, based on assessment, and provide prescriptive training and resources to help and guide each franchise operation with customized training. This may be project-based or recurring.
• Answer general business operation and development questions.
• Control and manage individual expense reports in accordance with Company travel policy.
• Maximize revenues and document the individual plan to improve each franchise.
• Help franchise owners by engaging in inter-office collaboration and mentorship.
• Learn and embody the EOS (Entrepreneurial Operating System) methodology with Franchise partners, under the direction of the Vice President of Franchise Operations
• Utilize effective time management and operate with integrity to promote, advocate, educate and train in regard to the EverLine Coatings and Services ® Brand.
• Engage in completing Company initiatives and assigned tasks in a timely and efficient manner.
• Provide headquarters with Franchise feedback and support other EverLine Coatings and Services ® divisions as needed.

Required Qualifications

• Minimum of three (3) years as Assistant Business Consultant for franchise system OR five (5) years as a successful business owner
• English language fluency is required.
• Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner.
• Must have “the Passion to Serve” Franchisees through consultative skills.
• Ability to present and speak professionally to large groups.
• Proficiency in Google Workspace and SAAS Based CRM’s
• A thorough understanding of the EverLine Coatings ® Operating System.
• An understanding of financial statements, QuickBooks® Online, and general business practices.
• A complete understanding of training venues, resources, and programs
• Proper representation of the company and etiquette while representing EverLine Coatings. EverLine Coatings ® must maintain our status as the most professional company in our industry.
• A professional positive attitude for Franchisees, Team Members, and Colleagues is essential.
• Proven competence in the areas of leadership and academics.
• The ability to work collaboratively with others and fully engage is special projects.
• The ongoing effort to increase knowledge of our industry and support of the Brand.

Education

• College degree and/or appropriate work experience which may include prior business ownership, consulting experience, or mid-level or higher management accountability.

Working Conditions

• Must be physically able to travel independently.
• Up to 75 percent of travel is expected. Including frequent trips to corporate HQ in Houston TX.
• Business operations Monday through Friday, and on nights and occasional weekends, as necessary. Weekend travel as directed by VP of Franchise Operations
• Maintain a valid Driver’s license.
• Maintain a credit card for reimbursable travel expenses.

THE RIGHT CANDIDATE WILL BE IN ALIGNMENT WITH OUR CORE VALUES AND PURPOSE

Our company is built around our people. In our fast-growing company, EverLine is proud to provide opportunities for those who seek growth and development. We are looking for people that are eager to help build this great company with us, not for us. Our people share the core values of our DRIVEN Principles – being Dedicated, Resourceful, Integrity-Focused, Value-based, and Nourishing. Every single employee of EverLine, known as “EverLiners” is doing their part in revolutionizing an industry. And that’s very exciting!

OUR PURPOSE:

For our clients: EverLine Coatings contributes to society by providing cutting-edge solutions with a focus on safety objectives, value, aesthetic excellence for our clients and their patrons.
For our people: Our purpose is to provide employees with an opportunity that is considered a vehicle for personal and professional growth.