Franchise/Business Development Executive

at  QILIXIANG PTE LTD

SKILLS AND COMPETENCIES

• Strong understanding of franchise operations and management.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with franchisees and internal teams.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.

PART 1 –PRIMARY ROLES OF THE JOB WHICH ARE MEASURABLE AND MAY BE USED AS PART OF KPIS

• Responsible to guide Franchisee on Staff Management (Hiring, Training, Scheduling and handling of staff) of Franchisee outlets.
• Responsible to guide Outlet Staffs on day-to-day Operation inclusive on reporting.
• Guidance on Stock Management (Ordering and storage management) of franchise outlets during the opening.
• Guidance on Training of Outlet Supervisor, Leader and Service Crew
• Assisting Franchise Operation Manager with tasks given.
• Ensure all SOP are executed accurately by Franchisee Outlet.
• Enforce and uphold Service and Product Quality.
• Advise on dos and don’ts when Franchisee Outlet reports an issue.
• To be overseeing all Franchisee Outlets together with Franchise Operation Team.
• Perform relevant reporting and report when needed the attention from Management.
• Perform site visits to ensure SOPs are followed at all time.

RESPONSIBLE FOR NEW OUTLET STAFF & OWNER TRAINING

• Functions trainer to train new outlet staffs.
• Functions trainer to train new owner.
• To ensure all parties understand and able to operate smoothly according to SOP.

RESPONSIBLE FOR FRANCHISE STORE OPENINGS

• Functions as the operation support for new store opening teams to franchisee.
• Supports franchise with assistance and completion of the New Store Opening Checklist.
• Based in new opening outlets during the 1st week to smoothen the outlet operation.
• Conducts post opening visit to evaluate the stabilized operation of the store.

RESPONSIBLE FOR FRANCHISE STORE ADHERENCE TO ORGANIZATION STANDARDS AND PROCEDURES

• Visits all stores and monitors store level quality issues concerning product, staffing, training and safety
• Ensuring audits are conducted regularly and provide action plan for store improvement
• Provides guidance in all operational areas
• Supports the franchise operations teams implement any changes or additions to corporate standards and adherence to reporting procedures