Fraud and Claims Operations Representative

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications, US:

• 1+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 6+ months of financial services experience
• Ability to work independently with minimal supervision
• Strong analytical skills with high attention to detail and accuracy
• Outstanding problem solving and decision-making skills
• Excellent verbal, written, and interpersonal communications skills
• Basic Microsoft Office skills (Word, Excel, and Outlook)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge and understanding of DASH, First Track, Prevent, FDR
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environmen

Wells Fargo is seeking a Fraud & Claims Operations Representative for Credit Card Fraud & Claims L to U incoming Fraud Claims Team as part of Fraud & Claims Management. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Receive direction from managers and escalate non-routine questions
• Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
• Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling
• Contact third parties for research
• Receive cross-training with other Department function

Required Qualifications, US:

• 1+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of financial services experience
• Ability to work independently with minimal supervision
• Strong analytical skills with high attention to detail and accuracy
• Outstanding problem solving and decision-making skills
• Excellent verbal, written, and interpersonal communications skills
• Basic Microsoft Office skills (Word, Excel, and Outlook)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Knowledge and understanding of DASH, First Track, Prevent, FDR
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

This position is not eligible for Visa sponsorship

Job Expectations:

• Training will be Monday-Friday 8:00am-5:00pm for 2 weeks
• Full time schedule will be Monday-Friday 8:00-4:30pm

Job Location:

• 8740 Research Dr. Charlotte, North Carolina