Fraud & Claims Operations Representative

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Check negotiability experience
• Experience working with the following systems: Universal Workstation (UW), Hogan, SVP, Image Browser (OIB)
• Experience placing REG CC Pledge restraints and Account Level Hard Hold Restraints
• Knowledge and understanding of financial crime, fraud, or risk management
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Research, analyze, and determine a course of action for financial transactions
• Ability to work effectively, as well as independently or as a team in a results-driven environment while managing own caseload within timeframe expectations
• Achieve high production and quality standards
• Strong analytical and problem-solving skills with high attention to detail and accuracy
• Navigate multiple computer system windows, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office skill

Wells Fargo is seeking a Fraud & Claims Operations Representative in Deposit Fraud Detection as part of Fraud & Claims Management. Learn more about our career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Receive direction from managers and escalate non-routine questions
• Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
• Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling
• Contact third parties for research

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Check negotiability experience
• Experience working with the following systems: Universal Workstation (UW), Hogan, SVP, Image Browser (OIB)
• Experience placing REG CC Pledge restraints and Account Level Hard Hold Restraints
• Knowledge and understanding of financial crime, fraud, or risk management
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Research, analyze, and determine a course of action for financial transactions
• Ability to work effectively, as well as independently or as a team in a results-driven environment while managing own caseload within timeframe expectations
• Achieve high production and quality standards
• Strong analytical and problem-solving skills with high attention to detail and accuracy
• Navigate multiple computer system windows, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office skills

Job Expectations:

• Schedule: Tuesday - Saturday from 11am - 8pm EST
• Flexibility of schedule is an expectation. Schedules are dynamic and will change based on business need as determined by customer volume; customers are the primary focus of everything we do
• Ability to work additional hours as needed based on business needs
• Commute on-site to the location posted. Eligible for hybrid once tenure and performance requirements are met.
• This position is not eligible for Visa sponsorship

Posting Location:

• 1525 W W T Harris Blvd Charlotte, NC