Fraud Manager

at  Home Depot THD

NATURE AND SCOPE -

Typically reports to the Senior Manager of Credit Services (Payments Fraud). This role has multiple direct and indirect reports: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.

ENVIRONMENTAL JOB REQUIREMENTS -

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Typically requires overnight travel 5% to 20% of the time.

ESSENTIAL SKILLS:

EDUCATION REQUIRED - The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

CERTIFICATES/LICENSES - PHYSICAL JOB REQUIREMENTS

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

PREFERRED QUALIFICATIONS -

• Bachelor’s degree required
• MBA preferred
• Experience with big data analytics preferred
• Supervisory experience preferred
• Fraud investigation experience preferred

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -

• Ability to work directly with business leaders to identify issues, make recommendations, drive solutions, and implement controls to mitigate fraud exposures
• Effective verbal and written communication skills
• Demonstrates initiative and personal drive in identifying and resolving issues related to the prevention, detection, investigation and awareness of fraud related matters
• Execution of day to day assignments and commitments
• Highly developed interpersonal/communication skills to build partnerships
• Has the ability to set challenging objectives and can communicate clear expectations; demonstrates a clear bias for action and a sense of urgency on priorities; takes ownership of success/failures and processes.
• Has the ability to operate and drive improvements in ambiguous situations.

POSITION PURPOSE -

The Manager, Payments Fraud will (i) engage in analysis to identify emerging patterns and take action on insights learned, (ii) assist with setting fraud policy/strategy by designing new fraud prevention processes and improving existing processes, (iii) manage end-to-end implementation of new technology solutions, from business case development to final execution, (iv) directly manage a team of Home Depot fraud analysts as well as fraud partner relationships and (v) other ad hoc projects/analyses as requested by management. This position will report to the Senior Manager of Credit Services (Payments Fraud).

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

• Identifies new fraud patterns / exposures and drives necessary changes to fraud policy and procedure to prevent or minimize financial losses.
• Provide strategic guidance for and manages the relationship with credit provider partners regarding all matters pertaining to the detection, prevention and investigation of fraudulent activity. Partners with Loss Prevention and Operations to ensure mitigation of risk due to fraudulent acts involving credit transactions through systemic and procedural measures.
• Liaisons with field Loss Prevention, Loss Prevention Central Investigations Team, Corporate Security and HDCS’s fraud department on investigation of known or suspected fraudulent acts.
• Networks with outside loss prevention and financial institution professionals to enhance THD fraud programs and identify industry trends.