Fraud Officer Home Counties

at  Department for Work and Pensions

LEARNING REQUIREMENTS

The DWP (Department for Work and Pensions) is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of Counter Fraud post holders within DWP to attain, and retain, membership of the GCFP (Government Counter Fraud Profession) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment to evidence your knowledge, skills, and experience within your role to attain and retain practitioner level membership. We provide post holders with a learning routeway to support them in achieving as well as any workplace adjustments they may require. Failure to attain membership of the GCFP at Practitioner level may result in DWP seeking an alternative role for you.
In applying you will have indicated that you have read and fully understood the professional requirements for this Counter Fraud Officer role.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

WHAT WILL YOU BE DOING?

Your work will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible.

The job may include a range of duties, with the following provided as examples (what duties you do will depend on which area of work you are posted to):

• Review claims through a variety of means e.g. telephony interviews; ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
• Ensure quality standards are maintained through adherence to all DWP policy and procedures & CFCD operational instructions.
• Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
• Promote fraud awareness within DWP and to wider external business partners.
• Conduct robust and challenging interviews with customers by telephone or in person, pursuing all reasonable lines of enquiry.
• Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
• Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.

As part of the application process, you will be asked to you will be asked to complete a Personal Statement in no more than 750 words detailing the relevant skills and experience you can bring to the role, based on the following question.

• Please tell us how you have delivered a quality service to stakeholders or partners so that all their needs were met and demonstrate how you gathered information to inform your decision on the best course of action