Fraud Risk Specialist

at  Poppy Bank

Description:
Under the direct supervision of the VP-Central Operations Manager, the Fraud Risk Specialist is responsible for identifying, measuring, analyzing, monitoring, and mitigating the risk of fraud associated with check processing, online banking, ACH processing, wire transfers, and any other electronic transfers across all business lines of the Bank. This individual is cross trained and will act as back up for all tasks in the Central Operations Department.
Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.

QUALIFICATIONS:

• Minimum 2 years of risk experience with a financial institution
• Minimum 2 years central operations experience with a financial institution
• Requires proficiency with Microsoft Office Suite including Word, Excel, and Outlook
• Ability to maintain regular attendance and work scheduled hours
• Ability to multi-task in a fast-paced environment

• Monitor, identify, measure, analyze, and mitigate the risk of fraud associated with check processing, online banking, ACH processing, wire transfers, other electronic transfers, and all other electronic services
• Escalate potential fraud findings accurately and timely
• Monitor all fraud prevention applications and associated reports within fraud prevention tools including but not limited to Sentinel, Patrol and Oasis and all available fraud prevention and detection reports
• Coordinates with clients and branches to ensure all security protocols are followed for online banking
• Ensure procedures for fraud mitigation are properly documented and kept current
• Process all Reg E claims for debit cards, ACH and electronic transfers
• Complete loss reports for all losses, ensuring the proper time frames are followed
• Demonstrate superior client service along with appropriate follow through with internal and external clients
• Responds to inquiries and/or refers inquiries to the appropriate department or person for prompt resolution
• Answers telephones, which includes answering client questions and directing callers to proper bank personnel
• Completes administrative tasks correctly and on time; supports the Bank’s goals and values
• Cross trains and possesses the ability to back up technical operational areas including but not limited to: ACH receiving and origination; incoming and outgoing wire transfers, consumer and commercial online banking and remote deposit capture
• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
• Other duties as assigned
  Supervisory Responsibilities: This position has no supervisory responsibility.