Fraud Strategy & Services, Risk Advisors Director

at  visa

Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description

THINK YOU KNOW US?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.
Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.
So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.
If you think you could support Visa as the Director, Fraud Services & Strategy, we want to hear from you – together, let’s make Visa a great place to work.

KEY ACCOUNTABILITIES:

• Ability to coordinate and integrate a new strategy across key stakeholders globally and in VEL, to include resource requirements across functions, business impact evaluation and scale capabilities.
• Act as the Risk Europe Fraud Services lead across VEL and work cross regionally with key stakeholders such as Global Risk as relevant to execute and communicate a consistent Visa fraud services strategy, both internally and externally to our clients
• Form key stakeholder relationships across VEL leadership to develop an in depth understanding of the current end-to-end risk client lifecycle including onboarding, credit risk and ecosystem risk monitoring. Provide recommendations to tailor the existing client lifecycle to meet specific opportunities for fraud services.
• Coordinate business development of fraud services strategy/activities/products by being able to articulate current risk control environment, assist in assessing any new risks that may arise from new strategy/activities and consider these in the wider context of the overarching risk appetite
• Embed MIS into fraud services by working with Data & Analytics leadership to collect and analyse information on the sector, including any noticeable trends, root causes, and potential solutions.
• Develop awareness of the wider regulatory environment and key external developments for the new payments flow sector including any events that may require legal consideration, reg engagement or a change to Visa Rules.
• Write reports and proposals to key audiences, client leadership (CROs, CTOs, CEOs), Risk Committee (ERC), Board Risk Committee (BRC) Regulators (e.g. Bank of England, ECB etc) outlining key progress/trends/findings emerging from due diligence activity on the new payment flows sector
• Represent VEL on proposed policy changes with the business and industry (where relevant) and incorporate feedback managing internal and external stakeholders (including necessary approval processes) to deliver solutions
• Train and provide strategic direction on fraud services to the Commercial Risk Partners in their scaled client engagements including SME advice on any large-scale client outreach strategy, complex client queries and client facing materials that can be used in client educational sessions, client bank forums, wider industry and sector audiences as needed.
• Report to Ecosystem Risk and Risk Europe Leadership teams when required on relevant risk strategies.
• Support the Risk Policy team with any non-new payment flows items where needed.

The role will be required to support the following:

• Innovation objectives that support the sustainable growth and protect Visa Europe mantras
• Ecosystem metrics as developed by Risk Europe
• Liaison with Global Centres of Excellence

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Knowledge of developing and deploying new business and technology strategies for risk mitigation and risk services
• Knowledge, understanding and experience of risk management practices in financial services
• Proven experience of leading and engaging multiple stakeholders, particularly senior leadership of internal and external clients, on a given strategy or risk capability
• Knowledge of the financial sector, in particular, from a risk management perspective
• Knowledge of the UK and wider European payments and / or financial services industry and the major trends affecting key stakeholders, including the regulatory, political and market environment, payment products and services, economic and competitive landscape technology and the rising threat of data breaches
• Knowledge and experience of Visa Europe payment system, its governance principles and Visa Europe’s compliance framework
• Track record in synthesising complex information to produce impactful management information and analysis, and support informed executive decision making
• Knowledge and understanding of relevant regulation
• Understanding of business strategy, clients and their evolving requirements
• Understanding of technologies and capabilities that assist in fraud monitoring, controls, fraud reduction, fraud exploit identification, cyber security capabilities to reduce financial risk
• Proven ability to build teams into cohesive, efficient and value adding entities that continually strive to achieve the best possible results
• Proven ability to build credible-long term effective working relationships, both internally and externally
• Experienced in preparing/reviewing/delivering executive level communications, both written and oral
• Control / corporate functional experience (Finance, Risk & Regulatory, Legal, Compliance)
• Sound knowledge and experience of law in relation to the payments environment and ideally have had experience in working with law enforcement/judiciary and Court proceedings

Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law

JOB PURPOSE:

The Director, Fraud Services & Strategy represents Visa Risk Europe on all fraud services initiatives and strategy, coordinating and evangelizing the strategy with key business leader stakeholders throughout Visa. It will also provide support to the rest of the Ecosystem Risk team on integrating Fraud Services strategy into Ecosystem Risk programs, such as onboarding programs. The role will provide risk support on strategy development and execution of that strategy through the creation and maintained of policy and support with industry/client engagement as required to enhance the ecosystem.
Fraud Services includes multiple highly technical capabilities developed in Visa. The Fraud Services lead will need to have a strong technical knowledge of these capabilities, including Visa Account Attack Intelligence, eCommerce Threat Disruption, Risk Operations Center, Visa Payment Threats Lab, Tailored Fraud Defence, Automated Payment Fraud Disruption, Breach Identification Tool, Visa Payment Threat Intelligence. In addition, the lead will need to be able to speak to executives and clients authoritatively on each of these capabilities, what they encompass, and how they support risk mitigation for clients.

The role will be required to support the following:

• Innovation objectives that support the sustainable growth and protect Visa Europe mantras
• Ecosystem metrics as developed by Risk Europe
• Liaison with Global Centres of Excellenc