French Customer Advisor for a Global Consulting Leader - Lisbon, Portugal
at Foundever
Lisboa, Área Metropolitana de Lisboa, Portugal -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 06 Sep, 2024 | Not Specified | 06 Jun, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
COME AND WORK WITH US.
Do you want to work with a company that believes in building brighter futures?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy and historic city of Lisbon?
Responsibilities:
As a customer service specialist in this project, your daily responsibilities will include:
- Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
- Customer relationship management and digitized processing of customer contacts, focused on health insurance.
- Answer inbound calls and written communication within guidelines/goals established by the client and contact center management
- Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
- Complete daily tasks as allocated in an efficient and timely manner
- Maintain accuracy and security of customer information on the database
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails
- Research information and solve problems using available resources
- Monitor and control numerous concurrent tasks in tandem
- Proactively and independently work to meet targets and goal
To succeed in the role, you will need to have:
- Native or proficient level of French (C2) (mandatory)
- Previous experience in customer services and/or banking/insurance is an asset.
- Computer literate
- Pedagogy, active listening, personalized follow-up of insured files
- Ability to read, understand and explain guarantees
- Ability to calculate and/or explain reimbursement calculations
- Customer-oriented, willingness to provide personalized care
- Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)
- Method, rigor, patience, organization, autonomy, involvement
- Ability to keep calm and clear-headed in critical situations
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
- People-oriented, value-added interpersonal skills
- Strong analytical and empathic skills
- Logic and mathematical calculations (arithmetic/percentage)
- Experience with policy work, or help resource project management
- Life experience to apply to managing situations
- Early adopter of technology
- Ability to put callers at ease
- Makes the customers feel confident that their needs are being met
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon, Portugal (training on site - Sete Rios
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Banking / Insurance
Customer Service
Graduate
Proficient
1
Lisboa, Portugal