French Team Manager - Lisbon, Portugal
at Foundever
Lisboa, Área Metropolitana de Lisboa, Portugal -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 08 Jul, 2024 | Not Specified | 09 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
COME AND WORK WITH US.
We are looking for a talented and accomplished French Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
As a Team Manager in this project, your daily responsibilities will include:
- Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
- Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
- Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
- Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
- Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
- Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
- Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
- Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
- Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
- Ensure appropriate actions are taken to improve client satisfaction survey scores.
To succeed in the role, you will need to have:
- Native or proficient French (mandatory)
- Advanced level of English (at least C1) both verbal and written
- Availability to work fully from Sete Rios (Lisbon) site - mandatory
- Schedule from Monday to Friday - 7am to 6pm
- Evidence of effective interpersonal, coaching, and leadership skills.
- Excellent telephone, keyboard, verbal and written communication skills.
- Good numeric and verbal reasoning skills.
- Effective time management.
- Ability to organize and prioritize, set priorities and multi-task.
- People oriented
- Experience with policy work
- Early adopter of technology
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to sunny Lisbon, Portugal
EDUCATION AND EXPERIENCE
- Bachelor’s degree or directly related work experience
- Previous relevant experience as Team Manager
Responsibilities:
As a Team Manager in this project, your daily responsibilities will include:
- Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
- Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
- Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
- Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
- Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
- Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
- Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
- Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
- Ensure accurate and timely communication of any client/campaign issues to Operations Manager.
- Ensure appropriate actions are taken to improve client satisfaction survey scores
To succeed in the role, you will need to have:
- Native or proficient French (mandatory)
- Advanced level of English (at least C1) both verbal and written
- Availability to work fully from Sete Rios (Lisbon) site - mandatory
- Schedule from Monday to Friday - 7am to 6pm
- Evidence of effective interpersonal, coaching, and leadership skills.
- Excellent telephone, keyboard, verbal and written communication skills.
- Good numeric and verbal reasoning skills.
- Effective time management.
- Ability to organize and prioritize, set priorities and multi-task.
- People oriented
- Experience with policy work
- Early adopter of technology
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to sunny Lisbon, Portuga
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Other Industry
HR / Administration / IR
Other
Graduate
Proficient
1
Lisboa, Portugal