Front Desk Agent (Night Auditor)

at  Selina

WHO WE ARE

Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

RESPONSIBILITIES

• Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
• To undertake all training as required (eg, first aid, health and safety, customer service).
• To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
• To administer the general petty cash system and float in an accurate manner
• Interact with customers, take orders and serve snacks and drinks
• Comply with all food and beverage regulations
• Offering all Selina services such as tours, shuttle buses and rentals to customers

WHAT YOU NEED FOR THE ROLE

What you need for the role
Customer service skills
Fast learner
Previous experience with dealing with clients
Ability to work under pressure
Ability in solving problems
English language require