Front Desk Agent

at  Palisades Tahoe

COMPETENCIES AND JOB REQUIREMENTS:

Required:

• Good computer skills, proficient in Microsoft word and excel
• Able to work with little or no supervision
• Able to maintain the highest levels of professionalism and work well under stressful situations.
• Effective communication skills, oral & written
• Strong sense of customer service & safety awareness
• Able to understand and follow verbal and written instructions.
• Have a neat & clean appearance in compliance with the company grooming standards
• Punctual, able to report at scheduled start time
• Work well as part of a team.

EDUCATION AND EXPERIENCE:

Required:
High School Diploma or GED One year experience in a guest service position
Preferred
College degree Experience working at a hotel/resort Front Desk.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of frequently carrying, lifting. pushing or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

CHART: PHYSICAL REQUIREMENTS

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce

• Greet each guest who enters the Lodging Reception Center, answer phone calls, answer all questions with accurate responses.
• Book reservations, respond to emails and electronic reservations, check in new guests, check out guests, and provide any necessary services to ensure a customer’s satisfaction.
• Review lodging transactions daily to ensure that accurate and timely revenues and expenses are recorded.
• Responsible for setting up all aspects of the Front Desk for Night Auditors. Pass along all important issues to other front desk employees during shift changes.
• Aid guests with questions that involve calling businesses, i.e. taxi, theater, airlines, car rentals.
• Use computer system to perform all check-in and check-out functions
• Participates in the sales culture of the front desk by booking walk-ins, upselling reservations, and taking advantage of any promotional products offered at the front desk.
• Accountable for monies recieved at Front Desk and responsible for turning in all monies to accounting.
• Use computer systems to prepare and send backup to credit card company.
• Run all necessary reports and programs to ensure a successful end of day.
• Maintain a guest friendly atmosphere with music and a neat work environment
• Utilize checklists to ensure that all job functions are completed
• Follow procedures and coordinates efforts with Security during any emergency (Power outage, fire, etc.)
• Maintain a neat and professional appearance; must wear proper uniform while on duty.
• Assist new employees in learning job functions