Front Desk Agent (Part time)

at  Marriott International Inc

Job Number 24035502
Job Category Rooms & Guest Services Operations
Location The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

THE OPPORTUNITY

The Tasman Hotel, Hobart is now searching for engaging, experienced and committed Guest Service Professionals to join our Rooms Department. We’re looking for hospitality extraordinary who have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.

KEY ACCOUNTABILITIES

Begin your journey with us as a Front Desk Agent (Part Time) You will process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc. You will provide consistent outstanding guest experience in everything that you do.

• Ensure exceptional customer service achieved and build relationships with our clientele.
• Responsible managing the end to end guest experience and check-in and check-out tasks
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Follow all company policies and procedures; ensure uniform and personal appearance are immaculate; maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships with others and team player.

• Ensure exceptional customer service achieved and build relationships with our clientele.
• Responsible managing the end to end guest experience and check-in and check-out tasks
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Follow all company policies and procedures; ensure uniform and personal appearance are immaculate; maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships with others and team player