Front Desk Agent

at  Selina

WHO WE ARE

Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

RESPONSIBILITIES

• Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
• To undertake all training as required (eg, first aid, health and safety, customer service).
• To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
• To administer the general petty cash system and float in an accurate manner
• Interact with customers, take orders and serve snacks and drinks
• Comply with all food and beverage regulations
• Offering all Selina services such as tours, shuttle buses and rentals to customers

WHAT YOU NEED FOR THE ROLE

• Customer service skills
• Fast learner
• Previous experience with dealing with clients
• Ability to work under pressure
• Ability in solving problems
• English language required