Front Desk Agent

at  Stein Eriksen Lodge Management Corp

FOR THOSE WHO SEEK THE BEST, THERE’S ONLY STEIN.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

SUMMARY

Responsible for assisting guests with check in and out process in the hotel as well as many other guest facing tasks. This position assists the front office in any daily duties that need to be completed.

PHYSICAL REQUIREMENTS

Must be able to stand and walk for extended periods of time.

• Welcome guests sincerely and make their stay as enjoyable as possible
• Effectively and seriously deal with guest complaints
• Have full knowledge of computer system to effectively check-in and check-out guests on a timely basis. Ensure all guests are informed of the Hotel amenities at check-in and that all credit card paying guests are set-up with express check-out
• Have thorough knowledge of Stein Eriksen Lodge facilities, amenities, departments, and managers
• Perform a variety of clerical and office duties, which may be assumed by one FDA or divided among several FDAs according to the work load. This includes counting and verifying cash drawer and deposit, posting and balancing charges, verifying credit, completing bucket check, setting up arrivals, properly processing VIPs, and blocking special requests. All reports, forms, and checklists must be completed in a accurate and timely manner
• Serves as information agent for Hotel guests and handles their needs or directs information to satisfy their needs. Responds to all guest requests. Be fully aware of daily functions in the Hotel