Front Desk Agent - Summer Seasonal

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE:

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Front Desk Agent.
As a Front Desk Agent, you will welcome and register hotel guests, explain accommodations, and establish payment methods. Checking guests out involves preparing and explaining the bill. Addressing a diverse range of guest requests, you’ll accurately assess their needs and add personal recommendations to ensure maximum guest satisfaction.
Hourly wage: $21.50 - $23.00

WHAT YOU WILL DO:

• Welcome and register hotel guests, explaining accommodations and establishing credit/payment methods.
• Checks in guests in an efficient and friendly manner, using the guest’s name according to our guest recognition standards.
• Assures that guest is assigned the type of room requested and the correct rate is charged.
• Issue correct room keys after room inspection and arrange for luggage delivery when the room is ready.
• Check out guests, assess satisfaction, collect keys, post charges, and present accurate bills for settlement.
• Maintain a balanced bank, handle foreign currency exchange with assigned petty cash, and reconcile transactions at each shift’s end.
• Handle all guest interactions with high hospitality and professionalism, accommodating special requests.
• Resolve guest complaints and assist with inquiries about hotel services, operations, personnel, events, and directions.
• Respond accurately and promptly to all guest requests, whether in person or by phone.
• Utilize various computer systems for check-ins, check-outs, daily reports, and room management.
• Collaborate harmoniously with co-workers, supervisors, and colleagues from other hotel areas.
• Answer guest calls and provide appropriate directions in the absence of a Communication Operator.
• Follow up on wake-up calls in the absence of an Operator, addressing guest requests.
• Review and manage daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
• Process packages, messages, and mail accurately and promptly, both outgoing and incoming.
• Adhere to Brand Standards in every guest interaction and follow hotel procedures consistently.