Front Desk Agent | Toftrees Golf Resort

at  Shaner Operating Corporation

ABOUT THE TEAM

Shaner Hotels has an amazing opportunity at our beautiful 102 room Toftrees Golf Resort. Toftrees—meaning “home among the trees"—is nestled amid 1,500 scenic wooded acres in beautiful Centre County, Pennsylvania. Toftrees Golf Resort offers 102 unique guestrooms and suites, an outdoor heated pool, fitness center, 11 fully appointed event rooms and a golf course with driving range and putting green. Enjoy some award-winning burgers and fries along with other great meals at The Field Burger and Tap restaurant. The course has recently been rated 4½ stars and featured in Golf Digest’s “Places to Play,” and our hotel and meeting space was named one of the Top 75 Golf Conference Center Resorts in the U.S.A. by Meetings & Conventions magazine.

JOB DESCRIPTION:

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

QUALIFICATIONS

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.