Front Desk Associate

at  FirstService Residential

JOB OVERVIEW:

The Front Desk Associate is responsible for the daily activity at the Club’s entrance and front desk.
Compensation: $17-18/hr

SKILLS & QUALIFICATIONS:

• Must be able to work a flexible schedule.
• Strong written and verbal communication skills.
• Excellent general math skills.
• Must be able to handle multiple tasks.
• Strong attention to detail.
• Must be able to work independently and prioritize daily work load.
• Strong customer service skills.
• Must be able to handle pressure and deadlines related to the job; and be able to respond to customers that may be upset.
• Strong internal/external customer relation skills required with ability to communicate effectively with all levels of management, associates, members and other stakeholders.
• Must be able to work various holidays and weekends.
• Must be able to handle deadlines and pressure of the position.
• Must have reliable transportation.
• Working knowledge of Microsoft Applications.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent.
• 2 years customer service experience.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 20 lbs.
• Ability to lift, push and move equipment and furniture.
• Must be able to sit and stand for extended periods of time.
• Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors.
• Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time.
• Ability to work with inside and outside environmental elements (noise, weather, etc.).
• Ability to work around pool equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

EXPERIENCE EXCEPTIONAL SERVICE WITH A FULFILLING CAREER IN PROPERTY MANAGEMENT WITH FIRSTSERVICE RESIDENTIAL.

To learn more about our company and culture, please visit www.fsresidential.com/california

DISCLAIMER

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

YOUR RESPONSIBILITIES:

• Responsible for the daily overall functioning of the Clubs front desk to ensure that all members and guest are greeted with high-level customer service; including but not limited to a welcome and a smile.
• Responsible for verifying that each person who enters into the Club provides the proper identification and ensures that only active members enter the facility.
• Answer phones, offering high-level of customer service; route calls accurately and appropriately.
• Responsible for cash and cash drawer reconciliation during each shift.
• Ensure all Club rules and regulations are being followed at all times; notify management or direct supervisor if a member or guest is not adhering to the Club rules and regulations.
• Assist with training current and new associates.
• Communicate with maintenance staff as needed to maintain high-level of cleanliness throughout the Club grounds.
• Maintain front desk area by ensuring that trash and debris are picked up.
• Coordinate with the Events Manager on set-up and take-down of tables, chairs and decorations for social events or club activities.
• Provide reception support for membership and Club administration.

Additional Duties & Responsibilities:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 20 lbs.
• Ability to lift, push and move equipment and furniture.
• Must be able to sit and stand for extended periods of time.
• Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors.
• Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time.
• Ability to work with inside and outside environmental elements (noise, weather, etc.).
• Ability to work around pool equipment