Front Desk Associate

at  Macewan University

ABOUT US

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
Our comprehensive undergraduate university offers 59 programs to more than 18,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

OPPORTUNITY

MacEwan University is seeking a service-oriented Front Desk Associate (Administrative Support II) for a full-time continuing opportunity with our kihêw waciston Indigenous Centre. Reporting to the Supervisor, you will perform general office and reception duties and serve as the first point of contact for visitors to the Centre, which includes students, staff, faculty, and community members.

Key responsibilities include:

• Greeting visitors, responding to inquiries, triaging issues and providing information in person and by telephone and email;
• Scheduling appointments for students to meet with the Centre’s staff;
• Facilitating access to office space, including opening and closure, and maintaining the appearance of the front reception area;
• Assisting with word processing and spreadsheet preparation;
• Assembling, copying, and disseminating documents and materials;
• Maintaining filing systems;
• Managing mail, faxes, and courier shipments;
• Managing office supplies, gifts, promotional materials, and assets;
• Supporting the Coordinator in dispersing communications and marketing content;
• Planning, organizing, and scheduling meetings;
• Scheduling and coordinating Centre tours;
• Assisting with event coordination and logistics; and
• Assisting with special projects.

SKILLS

You will have:

• Strong written and verbal communication skills;
• Excellent interpersonal skills, with the ability to work independently and in a team environment;
• Excellent time management and organizational skills, with a keen attention to detail and the ability to adapt to changing priorities;
• Problem-solving skills;
• The ability to exercise judgment, discretion and tact, and handle confidential and sensitive information in an appropriate manner;
• Indigenous lived experience and an understanding of Indigenous knowledge systems and culture; and
• Proficiency with Microsoft Office, Adobe Acrobat, and Google applications.

QUALIFICATIONS

• A minimum of a high school diploma.
• A minimum of 1 year of related experience providing comprehensive administrative support.
• Experience working in a post-secondary institution or a related public sector environment is preferred.
• An equivalent combination of education and experience may be considered.

• Greeting visitors, responding to inquiries, triaging issues and providing information in person and by telephone and email;
• Scheduling appointments for students to meet with the Centre’s staff;
• Facilitating access to office space, including opening and closure, and maintaining the appearance of the front reception area;
• Assisting with word processing and spreadsheet preparation;
• Assembling, copying, and disseminating documents and materials;
• Maintaining filing systems;
• Managing mail, faxes, and courier shipments;
• Managing office supplies, gifts, promotional materials, and assets;
• Supporting the Coordinator in dispersing communications and marketing content;
• Planning, organizing, and scheduling meetings;
• Scheduling and coordinating Centre tours;
• Assisting with event coordination and logistics; and
• Assisting with special projects