Front Desk Engineer - GCOE

at  Johnson Controls International

BUILD YOUR BEST FUTURE WITH THE JOHNSON CONTROLS TEAM

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

WHAT YOU WILL DO

Reports to GCOE Division Operations Manager; responsible for providing direction for elements of JCI sales support assigned to their group, including the project planning, design, estimation, and documentation of JCI projects. Maintains engineering integrity of all projects, ensures quality, technical, administrative, and financial requirements are met. Monitors, assesses, records and reports status, issues, risks and activities in process to meet scheduled sales, deployment and project objectives. Works with other Division Operations Manager and leadership to ensure timely and accurate completion of all Center of Excellence CoE related functions.

• Act as a technical advisor and client-facing voice during the sales process, working closely with prospects, customers, and the sales team. Partner with internal departments and Sales, Operations, and Service Managers within their line of business for the region
• Attend customer-facing calls, aid in alignment of resources for demo presentations, and assist sales with code-related questions.
• Analyze and qualify sales pipeline, assist in the development of sales strategies, and utilize the GCOE to differentiate JCI from competitors.
• Drive GCOE delivery of results, assist with aligning FDEs in cross sales, and own KPIs and metrics for their line of business.
• Manage pre-sales support team, workload forecast, and resource allocation.
• Provide technical support to sales team, work with suppliers and procurement team, and ensure consistency of field installation delivery.
• Establish and maintain a high level of quality design functionality, track KPis, and ensure GCoE team capabilities match sales initiatives and goals.

HOW YOU WILL DO IT

• Manages the activities of the Applications Engineering team responsible for the timely and profitable design and pricing of JCI sales estimates.
• Supervises direct reports who assist office management functions, and temporary employees.
• Directly responsible for measuring and tracking Key Performance Indicators (KPI’S), and Annual Employee Performance Reviews and Documentation.
• Provide guidance to designated employees in performance improvement and development, succession and career planning, disciplinary and corrective actions.
• Works with JCI Sales Managers, SSO’s, AHJ’s, Consultants, and Architects to meet accurate design goals.
• Complements sales force by developing value added engineering designs to varied applications of systems.
• Ensures consistency of field installation delivery through design plans and other documents as required.
• Establishes and maintains a high level of quality design functionality to customers for maximum retention.
• Works with Training Manager to ensure CoE team capabilities and certification levels to match sales initiatives and goals (NICET, Cisco, EST, Software House, etc.).
• In addition will manage a small level of Sales accounts at local and national level.
• Hiring and Staffing involvement and support.
• Other tasks as assigned