Front Desk (Floater)

at  FirstService Residential

JOB OVERVIEW:

This Job Description/Duties Summary is general in nature and may be changed, added to or reduced from time to time as needed. This position requires adaptability to different situations and the hours may change in the future. Must possess strong leadership, communication and time management skills. Must be detail oriented and have the ability to multi-task. Responsible for quality, consistency and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response and access control procedures, electronic security control systems, logs, records and forms of each building in span of control.

SKILLS AND QUALIFICATIONS:

• High school diploma or equivalency required.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Strong customer service and interpersonal skills required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities.
• Collaborative attitude and team player but also have the ability to work independently
• Exceptional interpersonal and communication skills
• Knowledge of basic computer applications/skills
• Knowledge of basic administrative duties and organization skills
• Ability to multi-task and prioritize dutiesExceptional communication skills
• 
  
• verbal and written

• Attention to detail and accuracy
• Highly organized and detailed-oriented
• Problem solving skills
• Able to take direction
• Reliable, punctual and discrete

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Standing or sitting at a desk for extended periods of time
• Working at a computer throughout the day (keyboard and mouse use)
• Communicate, receive and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Walking around the property. Ability to quickly and easily navigate the property as required to meet the job functions.
• Ability to lift up to 30-50 pounds
• Bending down
• Ability to work extended hours, nights, and weekends based on project requirement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

YOUR RESPONSIBILITIES:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

ADDITIONAL RESPONSIBILITIES:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Standing or sitting at a desk for extended periods of time
• Working at a computer throughout the day (keyboard and mouse use)
• Communicate, receive and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Walking around the property. Ability to quickly and easily navigate the property as required to meet the job functions.
• Ability to lift up to 30-50 pounds
• Bending down
• Ability to work extended hours, nights, and weekends based on project requiremen