Front Desk - Guest Service Agent

at  The Postmark Hotel

Position: Front Desk – Guest Service Agent
The Role at a Glance: We are excited to announce that our newest boutique property The Postmark Hotel on Newmarket’s iconic Main Street, will be opening up soon and we are looking for strong customer service ambassadors to play a key role within our hotels. The Front Desk Guest Services Agent is responsible for overseeing the front desk operations on a day-to-day basis. Greeting and assisting guests and processing check-in/out transactions. Must be able to work independently and have strong problem resolution skills. This position reports into the Front Office Manager.

• Welcome and register guests expeditiously provide information to guests as needed.
• Be the face of the hotel on arrival and offer a fond farewell on departure.
• Provide excellent guest services assisting guests with their needs or resolving issues.
• Be knowledgeable in all hotel emergency procedures.
• Comply with all Archive standards, policies and procedures at all times.
• Other tasks and responsibilities as assigned by management.