Front Desk Officer
at The Borough Lagos
Lagos, Lagos, Nigeria -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Jul, 2024 | Not Specified | 01 May, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
The Borough Lagos - Nestled in the heart of Lagos, our boutique hotel offers unparalleled luxury and service. Whether you’re in Lagos working, relocating or traveling with your family, our boutique hotel will delight you with plush amenities with upscale décor. The Borough Lagos is already the trusted choice for the world’s leading corporations, international organizations, and discerning private clients who want to relax in the stylish comfort and feel of their own home while on a long or short stay in the Lagos area.
We are recruiting to fill the position below:
JOB BRIEF
- We are looking for a Hotel Front Desk Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation.
REQUIREMENTS AND SKILLS
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus.
Responsibilities:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Management
Proficient
1
Lagos, Nigeria