Front Desk Receptionist

at  Covenant Surgical Partners

Covenant Physician Partners is hiring a full-time Front Desk Receptionist at Endoscopy Center of Inland Empire located in Murrieta, CA.

• Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
• Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
• Coordinates and schedules appointments for surgeries for physicians at the ambulatory surgery center.
• Registers the patients, while ensuring that all demographic information is current.
• Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
• Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
• Answers non-medical questions and gives routine non-medical instructions.
• Enters demographics of new patients, including insurance information, into the applicable system.
• Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
• Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources.
• Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
• Collects, verifies and enters into the applicable system, all insurance and third-party resources for payment.
• May coordinate insurance verification with insurance companies through online eligibility verification system on a case by case basis.
• Communicates with patient regarding patient’s financial responsibility and collects moneys such as copayments for the procedures.
• Conducts reminder calls prior to procedures.
• May escort patients throughout the Center to insure proper office flow.
• Understands and abides by all HIPAA policies and procedures.
• Maintains inventory of office supplies.
• Performs other duties as requested or assigned.
• This role excludes performing any clinical tasks related to patient, to include assessment or evaluation of patient’s medical condition or providing clinical advice or medical care or recommendations.
• Demonstrated knowledge of potential exposure to hazardous materials (i.e. patient body fluids, disinfectant chemicals) and location of SDS