Front End Supervisor

at  Costco AU

ASSISTS IN OTHER DEPARTMENTS OF THE WAREHOUSE AS NECESSARY.

Ability to opreate the following :
Computer, printer, phone, calculator, cash register, 2-way Radio, cash machine, pallet jack and step ladder.

QUALIFICATIONS :

Education/Training : Higher School Certificate or higher
Licenses/Certifications : First Aid & CPR (or willing to obtain)
Emergency Warden (or willing to obtain)
Responsible Service of Alcohol (or willing to obtain)
Eperience/Skills : Supervisory, leadership or comparable experience
Basic knowledge of Goggle Suite (Docs, Slides, Sheets) & AS400
Strong customer service, communication, interpersonal & organisation skills
Problem solving and critical thinking
Basic math skills
OTHER : Satisfactory Criminal Record Check

• Develops, coaches and directs Front End Personnel.
• Provides feedback to promote teamwork and accountability.
• Monitors employee performance, reviews, assists Front End Manager with hiring and interviewing.
• Provides recommendations for resolving personnel issues and training.
• Implements and upholds proper safety procedures and standards.
• Coordinates employee tasks, timely breaks and number of registers needed to reduce lines and maintain efficiency.
• Resolves issues with the checkout process, verifies prices, overrides register system flags.
• Responds courteously to member complaints.
• Maintains MPU accounting for all merchandise within the MPU area.
• Performs support duties for the Front End Management Team.
• Schedules employees, makes supply orders, arranges for equipment maintenance and repair, performs merchandise return audits and oversees the Member Service employees as needed.
• Follows through and ensures employee participation with staffing and marketing promotions.
• Performs cashiering, boxing and other Front End duties as necessary.
• Provides and makes certain prompt and courteous customer service to members, employees and suppliers.