Front Line Associate

at  Western Union

FRONT LINE ASSOCIATE (DUTCH SPEAKER) – ANTWERPEN (BELGIUM)

Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Front Line Associate.
Western Union powers your pursuit.
In this role, you will be welcoming our customers and governing processes for the following:

Role Responsibilities

• You will be responsible for welcoming customers and providing them with guidance and help in processing their transactions.
• You will ensure that all transactions are performed in accordance with our compliance rules, and you will professionally deal with customers’ inquiries in a timely manner.

Role Requirements

• Fluency in English and Dutch languages. Knowledge of additional language would be a plus.
• Customer service experience in money transfer operations and currency exchange would be considered a great advantage.
• Problem-solving skills.
• Experience in cash management.
• Strong communication skills.
• Proficiency in MS Office tools.

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Netherlands-specific benefits include:

• Life/Medical Cover
• Pension Plan
• Luncheon Vouchers

Estimated Job Posting End Date:
02-28-2025
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled

Role Responsibilities

• You will be responsible for welcoming customers and providing them with guidance and help in processing their transactions.
• You will ensure that all transactions are performed in accordance with our compliance rules, and you will professionally deal with customers’ inquiries in a timely manner

Role Requirements

• Fluency in English and Dutch languages. Knowledge of additional language would be a plus.
• Customer service experience in money transfer operations and currency exchange would be considered a great advantage.
• Problem-solving skills.
• Experience in cash management.
• Strong communication skills.
• Proficiency in MS Office tools