Front Line Delivery Officer

at  North Somerset Council

Job description

WANT TO KNOW MORE AND APPLY?

For an informal discussion, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: kris.peake@n-somerset.gov.uk
Anticipated interview date: Thursday 16 May 2024.
At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

ABOUT THE ROLE

Under the direction of the Operations Lead Officer, you will deliver high quality customer focused services that supports the work of the ITU, which includes such services as Home to School Transport and Community Meals on Wheels. Duties would typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers, or deliver goods and welfare services.
Successful applicants will be fully supported with training and shadowing opportunities as part of an induction and a be part of a dedicated staff team.

Typical duties will include;

• Deliver front line services to service users in accordance with a journey plan, timetable and/or a delivery manifest, in a timely manner and with a customer focused approach.
• Undertake client welfare checks at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
• To position, collect and return council vehicles from multi point locations.
• Where appropriate, to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.
• To maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review