Front of House Agent (Crew Member) - MOXY Berlin Airport

at  Hotel Co 51

GERMAN VERSION SEE BELOW

As a Front of House Agent at Hotel Co 51, you are responsible for helping guests and creating positive experiences for them during their stay. During your shift, you have multiple roles - from Front Desk Attendant to Bartender and Chef - and you perform a number of different tasks.
If you work at the front desk, you help guests check in and out at the reception. You also promote and support the Moxy brand and the Marriott Bonvoy loyalty program to guests, and manage the hotel room inventories, bills and payments according to the regulations. Furthermore, you perform tasks at the bar or the Back of House. For example, you prepare various meals and beverages for the guests and serve them in a hospitable way. In addition, you clean, tidy, restock, take deliveries and organize the Back Of House areas: parts of, for example, the restaurant that guests will not interact with or see during their dining experience.
To work safely, you always follow all food safety, licensing, health and safety policies, as well as the instructions and checks that you must follow and perform for certain activities. Likewise, you always provide customer service and hospitality. By doing this, you ensure that the hotel is well maintained and a welcoming place for guests.
During the shift, you usually work with three to five other Front of House Agents and your supervisor, the Front Office Supervisor/Shiftleader.

QUALIFIKATIONEN:

• Erfahrung in der Hotelerie ist von Vorteil
• Gute Kenntnisse im Kundenservice
• Gute Deutsch- und Englischkenntnisse
• Entschlossen, bescheiden, hilfsbereit und zuvorkommend