Front of House Coordinator

at  City of Melbourne

• An exciting opportunity to join our ArtPlay and Signal team
• Temporary full time opportunity available – contract from 8th July 2024 to 21st July 2025.
• $83,741 - $94,253 (dependant on skills & experience) + 11% Superannuation
  About City of Melbourne
  Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the City of Melbourne, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here.
  We are the City Of Melbourne, a place to be bold and inspirational.
  About the Role
  Join our ArtPlay and Signal team as a Front of House Coordinator and play a pivotal role in providing exceptional customer service and ticketing experiences for our creative programs aimed at children, families, and young people.
  As the Front of House Coordinator, you will ensure that every visitor’s journey is seamless and memorable, delivering high-quality service throughout all interactions. Your responsibilities will extend to coordinating and training our team of part-time and casual Support Officers, setting standards for customer service and ticketing procedures, and ensuring compliance with principles related to Disability access and Child Safety.
  Collaboration is key in this role as you’ll work closely with various team members to manage rosters, address program requirements, and incorporate participant feedback. Additionally, you’ll play a crucial role in risk management, ensuring the safety and security of all visitors.
  To view full position description, please see attached document on job application page in “Position Information”.

What you will bring to the role:

• Demonstrated experience in managing customer service and ticketing (preferably Ticket Search) for diverse audiences
• Proven experience in coordinating, training and constructively communicating with part-time and casual Front of House staff, including ensuring adequate resource allocation for service delivery.
• Proven experience in reviewing, developing and implementing principles and procedures pertaining to Front of House, Customer Service and Ticketing, ensuring manuals are up-to-date and communication is effective and timely.
• Experience in working in the sector of arts programming for children, families and young people, including being responsible for Child Safety, Disability Access and risk management protocols in a customer service environment.
• Ability to work efficiently and inclusively within a team context and contribute to team processes and ways of working, using, problem solving and administration skills

What we can offer you at City of Melbourne

• Attractive Remuneration & Benefits: Excellent pay package with a range of exciting benefits. Flexible working, salary packaging, excellent leave entitlements; including 20 Weeks paid parental leave, study assistance & great corporate discounts through our CoM Unity Employee Benefits program.
• Career Progression: Career development support and opportunities to learn new skills within a creative and exciting environment
• Temporary Full Time Opportunity: Temporary full time opportunity based in one of our beautiful Melbourne CBD venue.
• Work-Life Balance and Hybrid Working: At the City of Melbourne, we champion work-life balance; explore alternative work arrangements, including ADO options.
• Vibrant and Ambitious Team: A collaborative team of passionate people who are dedicated to shaping the future of Melbourne for visitors and residents.

• Demonstrated experience in managing customer service and ticketing (preferably Ticket Search) for diverse audiences
• Proven experience in coordinating, training and constructively communicating with part-time and casual Front of House staff, including ensuring adequate resource allocation for service delivery.
• Proven experience in reviewing, developing and implementing principles and procedures pertaining to Front of House, Customer Service and Ticketing, ensuring manuals are up-to-date and communication is effective and timely.
• Experience in working in the sector of arts programming for children, families and young people, including being responsible for Child Safety, Disability Access and risk management protocols in a customer service environment.
• Ability to work efficiently and inclusively within a team context and contribute to team processes and ways of working, using, problem solving and administration skill