Front of House Porter

at  Hand Picked Hotels

ABOUT THE COMPANY

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Front of House Porter at Stanbrook Abbey Hotel, part of Hand Picked Hotels.
Stanbrook Abbey Hotel is renowned as one of Worcestershire’s best-kept secrets. With a recent £4.2m renovation, meticulously designed to celebrate the country house hotel’s history, introduced the new brasserie-style dining experience in The Refectory restaurant, situated at the site of the original nun’s cafeteria. An additional eight new bedrooms are situated on the second floor, with a further seven rooms built in the original schoolhouse in St Anne’s Wing, bringing the total number of bedrooms to 70.

ABOUT THE ROLE:

• The role of our Porters is to welcome and engage with our guests through every step of their stay, delivering an exceptional guest experience, by putting the guest at the heart of everything you do.
• Porters will demonstrate their knowledge of the hotel & local area to provide thoughtful recommendations to tailor to the guests stay and enhance their experience, helping to create magical memories.
• Build and maintain relationships within the front office team and other departments to ensure communication is clear and be aware of all the days activities.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.