Front of House Receptionist and Office Administrator

at  Zeno Group

ABOUT ZENO GROUP

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our “Fearless Pursuit of the Unexpected,” we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT THE ROLE

The Front of House and Office Administrator is a hybrid role with several responsibilities. You’ll join our administration team that includes our HR, recruitment and financial specialists, Office Manager and Executive Assistant. The admin team works with everyone in the agency, in critical roles that help us function smoothly, every day.

Main responsibilities of this hybrid role include:

• Front of House/Reception duties
• Supporting the Office Manager with logistics/organisation
• Supporting our People function (HR and Recruitment) with administrative duties

More detail is provided below.

DUTIES INCLUDE:

• Answering the main switchboard - transferring calls and taking accurate messages

• Dealing with queries on the telephone, by email and in person

• Responsibility for all meeting rooms ensuring that they are immaculate at all times.
• Making sure that all meeting rooms requests are dealt with in a timely manner
• Ensuring all meeting rooms are set up in time for meetings
• Meeting and greeting all visitors to the office
• Arranging external catering if required for meetings
• Signing for deliveries
• Maintaining a tidy reception desk at all times
• Maintaining accurate and up to date front desk materials and filing
• Responsible for updating the reception manual

During busy times our Office Manager will also assist with these tasks.

Our HR/Recruitment team recruit and support every 3MZ employee. Their roles are highly administrative and this role will also include some basic support, particularly on Mondays and Fridays when the office is quieter. Duties could include:

• Arranging interview times and co-ordinating diaries with candidates
• Co-ordinating new staff inductions and basic HR paperwork
• Inputting basic data to HR/Recruitment platforms (training will be given