Front of House

at  SURGE STRENGTH RESULT PTE LTD

We’re Hiring!
Job Description: Front of House Representative
Location: Surge @ New Bahru
Employment Type: Full-time
Are you passionate about fitness and helping others achieve their goals? Do you thrive in a fast-paced environment and enjoy exceeding expectations? Then join our team at Surge, a leading one-on-one personal training gym in Singapore!
In this exciting role, you’ll be the first point of contact for our clients, ensuring a seamless and positive experience. You’ll play a key role in client success by managing the front desk, providing exceptional customer service, and supporting our team behind the scenes.

REQUIREMENTS:

• A passion for fitness and wellness (prior experience is a bonus!).
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Strong organizational and administrative skills, with a keen eye for detail.
• Proficiency in English, both written and verbal.
• A positive attitude, a willingness to learn, and a commitment to providing exceptional service.

• Be the face of Surge, warmly greeting and engaging with all clients and potential members.
• Provide exceptional customer service, answering questions, addressing concerns, and exceeding expectations.
• Manage the front desk efficiently, processing payments, handling membership inquiries, and maintaining accurate records.
• Support our personal trainers by scheduling appointments, preparing reports, and handling administrative tasks.
• Become a client success champion by following up on billing, ensuring a smooth experience throughout their fitness journey.
• Be a team player, assisting with any additional duties as needed to help us achieve our goals.